Getting started
Website operator and support contact: Fang Wilson · Wilson Studio. Fang Wilson handles support email and diagnostic materials you voluntarily send. For help, email [email protected].
Where do I start?
Create a note in the library, then type or use handwriting supported by your device. Use folders, Recent, Favorites and search to find your work. Ordinary note-taking does not require an Avelume account, AI or iCloud.
The hands-on guide is in Settings → Support → Getting started. Practice uses a separate library and does not change personal notes or cloud settings. Choose the chapter you need.
What is included in Free and Pro?
Free allows new-note creation while the total of existing notes and recoverable notes in Recently Deleted is below 5. Pro removes only the new-note count limit. Editing, AI, model downloads, export, sync and recovery remain available. Expiry does not lock existing content or block recovery. Recoverable notes in Recently Deleted count toward this creation limit; existing notes and recovery remain accessible even above the limit.
The planned US prices are US$0.99 monthly or US$7.99 yearly, with the same benefits, no regular free trial and no subscription Family Sharing. The local price and billing period shown by Apple at purchase apply. An unavailable product or pending verification does not mean that a purchase has succeeded. Purchases are not available from this website.
How do I scroll while using Apple Pencil?
On iPad, when Pencil-only is enabled, one or two fingers can scroll. When finger writing is enabled, use two fingers to scroll. Apple Pencil is not used for scrolling. On iPhone, use fingers for writing and two fingers for scrolling; on Mac, use a mouse to draw and the trackpad to scroll.
Local AI
When can I use the assistant offline?
After you download and verify the optional text model, text answers can run on your device. In Ask Avelume → Assistant options → AI Settings, choose Download text model · 1.28 GB, or import a compatible model. The pinned file is 1,280,835,840 bytes. Download, file-size and SHA-256 verification, and installation must finish before use. Receiving 100% of bytes is not completed installation.
The model does not download automatically and does not require Pro. Notes, search, calculation and graphs do not require a language model. Downloading components, accessing websites and optional iCloud sync still use the network.
How is image understanding different?
Vision requires an available system capability, or the ready local text model plus a compatible vision component. The optional vision component is a separate 668,227,264-byte download, about 668 MB, and is not needed for text answers. OCR and a PDF text layer are not full chart understanding. AI Settings shows which engine and capability are available.
Automatic engine selection is not automatic downloading. An explicitly selected unavailable engine reports its status instead of silently switching to a cloud model. Disabling local AI does not delete notes, chats or downloaded files; model files can be removed separately in settings.
How do I stop a reply or continue an earlier chat?
Tap Stop during generation, then wait for the input to become available before retrying. Fast, Standard and Deep may take different amounts of time. Greater depth does not guarantee correctness or an exact requested word count.
In ⋯ → Chat history, choose Continue this chat to resume a saved conversation. Original messages remain; old pending actions, retries and attachments do not automatically return. Stop or finish an active reply before switching. A new conversation separates the current task but keeps historical Memory; deleting a conversation removes it from history retrieval.
Before an assistant edit, review the plan's title, target page and text. Cancel an incorrect plan or use the regular note controls. Do not approve a change that does not match your request.
What if voice input is unavailable?
The assistant checks microphone and speech permissions when you tap the microphone and requires on-device recognition. Use the keyboard if access is denied, unsupported or fails. Recognized speech fills a draft; it is not sent automatically. System-keyboard dictation is a separate feature.
Notes & iCloud
Can I use Avelume on more than one device?
Avelume supports iPhone, iPad, and Mac. iCloud sync is optional. Sign in to the intended Apple Account on each device, then confirm iCloud automatic sync in Settings → Account & Files and apply the setting. Return to the library on both devices to check status; sync pauses while an editor is open.
Turning sync off keeps local notes and does not erase data already uploaded. Network, Apple Account, iCloud space and distribution environment affect sync. A successful status on one device does not establish that an offline device has received everything. Sync is not a backup.
How do export, backup and restore differ?
- PDF is for reading and sharing, not a full editable copy. Infinite-canvas PDF export has a page-area limitation.
- Avelume files transfer selected editable notes.
- Library Backup & Restore includes folders, major library objects, metadata and Recently Deleted. It excludes AI chats, models, all settings and separate recovery-point files.
Exported JSON library backups are not password-encrypted by the app. A checksum is not encryption or proof of who created the file. Keep backups in trusted storage and check the recipient before sharing them.
Restore checks structure, version and checksum, then shows a preview before you confirm. Matching content is designed not to duplicate; conflicting content is preserved as a copy. Keep an independent backup before restoring. If a file cannot be selected or fails validation, keep the original and cancel. Do not empty the library or modify backup contents to bypass a check.
What should I do about legacy sync records?
Keep the installation and files. Do not uninstall, clear data, delete checkpoints or repeatedly change accounts. The recovery flow preserves a local backup and previews the destination, note counts and conflict copies. Confirm only after checking these details. If the destination cannot be verified, cancel and contact support rather than attempting to move cloud data yourself.
What if I delete a note or a conversation?
Look for notes in Settings → Support → Recently Deleted, which currently retains them for 30 days. Permanent deletion and expiry limit recovery, and deletion may sync. Independent recovery points and external backups have separate lifecycles.
Chat history keeps the most recent 300 complete conversations and removes the oldest at the limit. Chats do not have the same Recently Deleted recovery flow as notes; check before deleting them.
What if import or a graph does not look right?
Cancel an unwanted photo, file or scan import. For an error, keep the original and retry or choose another import method. If camera access is denied, allow it in system settings or use a photo/file. File-provider behavior can vary.
For trigonometric graphs, check RAD/DEG, the formula and the range; other functions use ordinary numeric coordinates. Calculation and graphs are local tools, but AI can still extract the wrong parameters. Export quality depends on source images, PDFs and the format. A low-resolution original does not gain missing detail. Web imports need an HTTP(S) link, and the site may require sign-in or return unsupported content.
Contact
For support, privacy questions or a deletion request, contact Wilson Studio at [email protected]. There is no website contact form.
Prepare the app version/build, device and OS, steps, expected and actual results, and a screenshot with private information covered. Report a Note Issue shares only its visible note-title and description preview unless you separately add material, and you choose the recipient.
Do not send passwords, verification codes, unreviewed logs or your whole private library. Operator-held copies of support materials are used for handling and following up on your request. There is currently no automatic expiry mechanism or fixed maximum retention period. Deletion requires manual handling of mailbox copies, sent replies and downloaded attachments. You may request deletion at the same email address; no fixed response time is promised here. This process does not govern records held by Apple, the website host or model providers, or diagnostic files on your device.